Ironman Hamburg: When course sabotage exposes the weak point of crisis communication
Imagine the scenario: after months (in some cases even years) of sacrifice and thousands of hours of training, you are finally at the start of an IRONMAN race (3.8 km swim, 180 km bike, and 42 km run). On the bike course of the famous Ironman in Hamburg, however, between the 155th and 165th kilometer, you are stopped by a flat tire. Not because of a stray thorn, but because of a piece of metal. You look around and you are not alone – hundreds of competitors with punctured tires are standing by the side of the road. You realize that fixing it is impossible, so you grit your teeth and walk 17 kilometers to the transition area in your cycling shoes, with a full marathon still ahead of you from there on.